Privacy Policy

1. Introduction

Welcome to The Luxem ("we," "our," "us"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information obtained through our website, concierge desk, booking systems, and culinary services.

2. Information We Collect

To provide our premium boutique hotel stays and bespoke meal subscription plans, we may collect the following categories of information:

• Personal Identifiers: Name, email address, telephonic contact number, physical address, and government-issued identification cards (required upon hotel room check-in).
• Reservation & Subscription Data: Dates of stay, suite preferences, guest count, dietary requirements, food choices (e.g. Pure Veg, Shahi Veg, Keto), and tiffin delivery schedules.
• Technical Data: IP address, device details, and site usage statistics collected through automated cookies for enhancing visual aesthetics and site performance.

3. How We Use Your Data

The Luxem processes your data primarily to deliver a seamless luxury experience. Specifically, we use your information to:

• Process hotel suite reservations and execute concierge check-ins.
• Coordinate food preparation and schedule daily tiffin meal delivery plans.
• Communicate reservation updates, menu rotations, and logistics via WhatsApp or phone.
• Optimize our website, resolve technical issues, and improve visual designs.
• Fulfill statutory local hospitality regulations and safety laws.

4. Data Protection & Security

We implement industry-standard physical, electronic, and administrative security measures to protect your personal details from unauthorized access, loss, or alteration. All booking details processed via our concierge services are handled securely. However, please be aware that no transmission over the internet or wireless network can be guaranteed 100% secure.

5. Cookie Policy

We use functional cookies to save your theme preferences (e.g. Dark Mode/Light Mode toggle states) and track general site performance. You can choose to disable cookies in your web browser settings, although doing so might impact the responsiveness and visual features of our interactive booking tools.

6. Third-Party Sharing

We do not sell, rent, or lease your private personal data to third parties. We may share information with trusted operational service partners (such as delivery personnel and reservation systems) who assist us in conducting our business, provided they agree to keep this information strictly confidential.

7. Your Choices & Access

You have the right to request access to the personal data we hold about you, request updates or corrections to outdated records, and request the deletion of your contact files. To exercise these rights, please contact our dedicated Concierge Desk at reservations@theluxem.com or via our WhatsApp support.

8. Changes to this Policy

The Luxem reserves the right to modify or update this Privacy Policy at any time. Any revisions will be published directly on this page with an updated "Last Updated" timestamp. We encourage you to review this policy periodically to stay informed about how we safeguard your sanctuary.